Privacy Policy

Last updated: 1^st of February 2026

Website: knightgasservices.com
Company Name: Knight Gas Services Ltd
Registered Address: 19 St. Georges Crescent, Dover, Kent, CT17 9HW
Company Number: 12530735
Email: jamie@knightgasservices.com
Telephone: 07450 224322

1. Introduction

Knight Gas Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Data Controller

For the purposes of data protection law, Knight Gas Services Ltd is the Data Controller of your personal data.

If you have questions about this policy or your personal data, please contact us using the details above.

3. What Personal Data We Collect

A. Information You Provide Directly

• Name
• Company name
• Email address
• Telephone number
• Address
• Details submitted through contact forms
• Information provided during phone calls or email enquiries

B. Information Collected Automatically

• IP address
• Browser type and version
• Device type
• Pages visited
• Time spent on pages
• Referral source
• Cookie identifiers
• Advertising identifiers

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries
• Provide quotations and services
• Manage customer relationships
• Store and manage leads in our CRM system
• Improve website performance
• Measure advertising effectiveness
• Comply with legal obligations
• Send marketing communications (where permitted)

5. Lawful Basis for Processing

We rely on the following lawful bases:

• Consent – for marketing emails and non-essential cookies
• Contract – where processing is necessary to provide services
• Legitimate Interests – to respond to enquiries, improve services, and manage leads
• Legal Obligation – where required for accounting or regulatory compliance

You may withdraw consent at any time.

6. Google Analytics (GA4)

We use Google Analytics 4 (GA4) to analyse website usage and improve performance.

Google Analytics collects information such as:

• Pages visited
• Time spent on pages
• Device information
• Approximate geographic location
• IP address (processed in anonymised form where possible)

This data helps us understand user behaviour and improve our website.

Google may process data on servers outside the UK. We rely on appropriate safeguards such as Standard Contractual Clauses where applicable.

You can opt out by:

• Adjusting your cookie preferences
• Using the Google Analytics opt-out browser add-on

7. Google Ads & Remarketing

We use Google Ads and related tracking technologies, including:

• Conversion tracking
• Remarketing / retargeting
• Audience segmentation

These tools use cookies to:

• Measure the effectiveness of our advertising
• Show relevant adverts to users who have previously visited our website

Google may combine this information with data from your Google account (if signed in).

8. CRM Systems

We use a Customer Relationship Management (CRM) system to store and manage:

• Enquiry details
• Contact information
• Quotation records
• Customer communications

This allows us to manage customer relationships efficiently.

Our CRM provider acts as a Data Processor and processes data on our behalf under a contractual agreement ensuring compliance with UK GDPR.

9. Marketing Communications

We will only send marketing communications if you have opted in, or we are permitted to do so under PECR (existing customer relationship)

You may unsubscribe at any time via the unsubscribe link or by contacting us.

10. Sharing Your Data

We do not sell your personal data. We may share data with IT and website hosting providers, CRM providers, Marketing and advertising partners (e.g., Google), Professional advisers, and regulatory authorities where legally required

All third parties are required to respect data security.

11. International Transfers

Some of our service providers (e.g., Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreements (IDTA)
• Standard Contractual Clauses

12. Data Retention

We retain personal data only as long as necessary:

• Enquiry data: up to 24 months
• Customer records: up to 6 years
• Marketing data: until consent is withdrawn
• Analytics data: in line with Google Analytics retention settings

13. Data Security

We implement appropriate technical and organisational measures to protect your data from:

• Unauthorised access
•  Loss or misuse
• Disclosure or alteration

14. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

15. Cookies

We use both essential and non-essential cookies.

Non-essential cookies (including Google Analytics and advertising cookies) will only be placed on your device after you provide consent via our cookie banner.

For more information, please see our Cookie Policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.